Hello. I have downloaded image: AdobeStock_317057838. The preview is clear but the downloaded file is blurred and un-useable.
How do I get a credit refund on this please?
I've downloaded and opened this file in Illustrator and see no issue with this file.
I've downloaded it three times on two different computers. It's 2.9mb and blurry. Don't understand.
Okay let's figure out what's going on.
1. What app are you using to view the file?
2. How are you downloading the file, what steps are you taking?
I'm a heavy user and download around 10 images a day with no issues. I use an iMac and download directly from the website through Firefox. It's the only issue I've had for years.
And none of the other files you've recently downloaded have this issue? Is your software up to date?
Never had issue before. The images I downloaded before and after are all fine. Am I allowed to upload the image to this thread?
Seeing how you haven't had issues with other assets I have granted you a replacement license.
Thank you. Just concerned others will have the same issues.