Poor image quality download

New Here ,
Mar 18, 2020 Mar 18, 2020

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Hello. I have downloaded image: AdobeStock_317057838. The preview is clear but the downloaded file is blurred and un-useable.

How do I get a credit refund on this please?

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Adobe Employee ,
Mar 18, 2020 Mar 18, 2020

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I've downloaded and opened this file in Illustrator and see no issue with this file.

EBQ

EBQ

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New Here ,
Mar 19, 2020 Mar 19, 2020

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I've downloaded it three times on two different computers. It's 2.9mb and blurry. Don't understand.

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Hi paulmgibson,

Okay let's figure out what's going on.

1. What app are you using to view the file?

2. How are you downloading the file, what steps are you taking?

 

EBQ

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New Here ,
Mar 19, 2020 Mar 19, 2020

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I'm a heavy user and download around 10 images a day with no issues. I use an iMac and download directly from the website through Firefox. It's the only issue I've had for years.

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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And none of the other files you've recently downloaded have this issue? Is your software up to date?

EBQ

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New Here ,
Mar 19, 2020 Mar 19, 2020

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Never had issue before. The images I downloaded before and after are all fine. Am I allowed to upload the image to this thread?

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Seeing how you haven't had issues with other assets I have granted you a replacement license.

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New Here ,
Mar 19, 2020 Mar 19, 2020

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Thank you. Just concerned others will have the same issues.

Paul 🙂

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