Poor Image Quality

New Here ,
Apr 02, 2018

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Not sure how to report an image.  This should be an interface option off of an images purchase page.

Image: Night scene of downtown Toronto - Buy this stock photo and explore similar images at Adobe Stock | A...

Poor quality.  There is lense dirt that hasn't been cleaned along the bottom left of the image along the water.  This is poor QA on photographers and your part.

The image is generally soft focus.  Unhappy with this purchase.

P.

Hi Paul,

Are you referring to the spots as shown in the screenshot below? If not, can you please share a screenshot of the spots you see in the image?

Regards

Twarita

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Poor Image Quality

New Here ,
Apr 02, 2018

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Not sure how to report an image.  This should be an interface option off of an images purchase page.

Image: Night scene of downtown Toronto - Buy this stock photo and explore similar images at Adobe Stock | A...

Poor quality.  There is lense dirt that hasn't been cleaned along the bottom left of the image along the water.  This is poor QA on photographers and your part.

The image is generally soft focus.  Unhappy with this purchase.

P.

Hi Paul,

Are you referring to the spots as shown in the screenshot below? If not, can you please share a screenshot of the spots you see in the image?

Regards

Twarita

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Apr 02, 2018 0
Adobe Employee ,
Apr 02, 2018

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Hi Paul,

Sorry to hear that you are facing troubles with Stock files.

I would like to know a few more details from you so that I can help you better.

1.First of all, please mention the zoom percentage at which you are viewing the above-mentioned file?.

2.Which part of the image is showing as pixelated when zooming in?

3. Which application are you using this file with? Are you opening it in Illustrator or Photoshop?

Regards

Twarita

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Apr 02, 2018 0
New Here ,
Apr 02, 2018

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You can see the spots from the dirt on the lens or CCD without zooming in.  You'll see them whether you open it in a default image viewer or Photoshop.  It was opened by us in Photoshop.  The soft focus can be seen at 100% zoom or if printed.

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Apr 02, 2018 0
Adobe Employee ,
Apr 02, 2018

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Hi Paul,

Are you referring to the spots as shown in the screenshot below? If not, can you please share a screenshot of the spots you see in the image?

Regards

Twarita

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Apr 02, 2018 0
New Here ,
Apr 02, 2018

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Those are the spots.

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Apr 02, 2018 0
Adobe Employee ,
Apr 02, 2018

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Paul,

I understand that you are facing troubles while the Stock file (58586296) and that is the reason I am adding an image license to your account so that you can use it against a different image.

Also, I will be reporting the same image to the product team so that they can check the file for quality issues.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Apr 02, 2018 0
New Here ,
Apr 02, 2018

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Thank you.  I appreciate that.

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Apr 02, 2018 0
Adobe Employee ,
Apr 02, 2018

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You are welcome Paul

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Apr 02, 2018 0
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