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Poor quality Adobe Stock image

New Here ,
Jan 31, 2019 Jan 31, 2019

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I've downloaded image AdobeStock_117050226 to use editorially in a printed visitor guide. It is really poor quality – out of focus and very noisy. I can't use it but have now lost a download. How do I get the download credited back to my account? I would recommend Adobe Stock remove this image from their library.

Thanks in anticipation

Howard

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Adobe Employee , Feb 01, 2019 Feb 01, 2019
It indeed is in not so desired quality, I will add one image license to your account and inform the team.Regards,

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Adobe Community Professional ,
Jan 31, 2019 Jan 31, 2019

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I've downloaded the preview and even on the preview I can see that the image is bad quality. I've detected 3 defects that would make this picture unacceptable by today's standards:

  • It looks heavily out of focus
  • I see optical aberration and
  • I see a lot of noise

I assume that twaritar3263062​ or Sheena Kaul​ will get the image quality checked and credit your account the credits spend on this asset.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 31, 2019 Jan 31, 2019

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Thanks for checking and corroborating the issue. I look forward to hearing further and hopefully receiving a credit back to my account.

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Adobe Employee ,
Feb 01, 2019 Feb 01, 2019

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It indeed is in not so desired quality, I will add one image license to your account and inform the team.

Regards,

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