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Hi - I just downloaded a holiday image and discovered it's really bitmapped even at 900dpi. It looks like a poor quality scan of a greeting card, and I'm nervous to use if it there's a copyright violation. Can you please check on this image AdobeStock_229855831
If it is original artwork they're licensing, they need to provide a better quality image. Thanks!
(PS - it would be nice if Adobe would provide a "report a problem" function. It's difficult to find a way to contact you and submit an issue)
Debbie,
We downloaded the vector at our end and can confirm that it is working fine, we were not able to detect a bitmap.
Maybe you have just downloaded the preview which looks not very good, however, the vector itself is fine when licensed and downloaded.
Regards,
Twarita
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The image is an Illustrator file. Have you tried opening it in Illustrator?
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DebW-CO wrote
Hi - I just downloaded a holiday image and discovered it's really bitmapped even at 900dpi. It looks like a poor quality scan of a greeting card, and I'm nervous to use if it there's a copyright violation. Can you please check on this image AdobeStock_229855831
If it is original artwork they're licensing, they need to provide a better quality image. Thanks!
(PS - it would be nice if Adobe would provide a "report a problem" function. It's difficult to find a way to contact you and submit an issue)
Contact Adobe:
The Footer of the stocks site contains a link to here: Adobe Stock Learn & Support . And there you find a link to Adobe support:
What software did you use to visualize your stock asset « at 900 dpi »?
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Thank you! I tried that (over & over) but when I do that, I can only get to Forums - it won't let me live chat with someone at Adobe. It's ok, not worth the time it's taken me to try to report an issue to Adobe @AdobeCare
Thanks!
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Hi Debbie,
Sorry to hear that you are facing issues with an Adobe Stock file.
Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.
Regards,
Twarita
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You are in good hands with twaritar3263062 .
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Debbie,
We downloaded the vector at our end and can confirm that it is working fine, we were not able to detect a bitmap.
Maybe you have just downloaded the preview which looks not very good, however, the vector itself is fine when licensed and downloaded.
Regards,
Twarita
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Thanks! I appreciate the help and quick replies!
It does look much better in Illustrator - the words aren't bitmapped at least,
but I still think it's a bad scan of a card or something, and they just used "create outlines".
Thank you for the help!
(FYI - here's what it looks like in Illustrator when you "select all" - too funny!