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Poor quality image - how to report and/or get refund?

Community Beginner ,
Dec 24, 2018 Dec 24, 2018

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Hi - I just downloaded a holiday image and discovered it's really bitmapped even at 900dpi. It looks like a poor quality scan of a greeting card, and I'm nervous to use if it there's a copyright violation. Can you please check on this image  AdobeStock_229855831

If it is original artwork they're licensing, they need to provide a better quality image.  Thanks!

(PS - it would be nice if Adobe would provide a "report a problem" function. It's difficult to find a way to contact you and submit an issue)

Holiday greeting card with inspiring handwritten words in Christmas wreath shape. Word Cloud design.

By TeddyandMia

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Adobe Employee , Dec 27, 2018 Dec 27, 2018
Debbie,We downloaded the vector at our end and can confirm that it is working fine, we were not able to detect a bitmap. Maybe you have just downloaded the preview which looks not very good, however, the vector itself is fine when licensed and downloaded.Regards,Twarita

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LEGEND ,
Dec 24, 2018 Dec 24, 2018

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The image is an Illustrator file. Have you tried opening it in Illustrator?

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Adobe Community Professional ,
Dec 25, 2018 Dec 25, 2018

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DebW-CO  wrote

Hi - I just downloaded a holiday image and discovered it's really bitmapped even at 900dpi. It looks like a poor quality scan of a greeting card, and I'm nervous to use if it there's a copyright violation. Can you please check on this image  AdobeStock_229855831

If it is original artwork they're licensing, they need to provide a better quality image.  Thanks!

(PS - it would be nice if Adobe would provide a "report a problem" function. It's difficult to find a way to contact you and submit an issue)

Contact Adobe:

The Footer of the stocks site contains a link to here: Adobe Stock Learn & Support . And there you find a link to Adobe support:

5B48B4EB-31E7-46B0-BFF8-D218A261B2DD.jpeg

What software did you use to visualize your stock asset « at 900 dpi »?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Dec 26, 2018 Dec 26, 2018

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Thank you!  I tried that (over & over)  but when I do that, I can only get to Forums - it won't let me live chat with someone at Adobe. It's ok, not worth the time it's taken me to try to report an issue to Adobe @AdobeCare

Thanks!

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Adobe Employee ,
Dec 26, 2018 Dec 26, 2018

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Hi Debbie,

Sorry to hear that you are facing issues with an Adobe Stock file.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Community Professional ,
Dec 26, 2018 Dec 26, 2018

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You are in good hands with twaritar3263062 .

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

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Debbie,

We downloaded the vector at our end and can confirm that it is working fine, we were not able to detect a bitmap.

Maybe you have just downloaded the preview which looks not very good, however, the vector itself is fine when licensed and downloaded.

Regards,

Twarita

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Community Beginner ,
Dec 26, 2018 Dec 26, 2018

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Thanks!  I appreciate the help and quick replies! 

It does look much better in Illustrator - the words aren't bitmapped at least,

but I still think it's a bad scan of a card or something, and they just used "create outlines".

Thank you for the help!

(FYI - here's what it looks like in Illustrator when you "select all" - too funny!

BadScanArt.PNG

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