Poor quality image

New Here ,
Nov 25, 2020 Nov 25, 2020

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Hi,

I purchased today an image from Stock and after the download the quality is too poor (pixelated). I cannot use it. This is the very first time I face this issue.

Can someone from Stock check the image ?

I'd like to be refunded of the credit I used. Who should I contact ?

Thank you

 

Image # 164264003

 

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Troubleshooting

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Hi @Laetitia5CDB,

Thank you for reporting this. I've granted you a replacement credit.

EBQ

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Thank you so much for your help

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