Poor quality image

New Here ,
Nov 25, 2020

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Hi,

I purchased today an image from Stock and after the download the quality is too poor (pixelated). I cannot use it. This is the very first time I face this issue.

Can someone from Stock check the image ?

I'd like to be refunded of the credit I used. Who should I contact ?

Thank you

 

Image # 164264003

 

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Troubleshooting

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Poor quality image

New Here ,
Nov 25, 2020

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Copied

Hi,

I purchased today an image from Stock and after the download the quality is too poor (pixelated). I cannot use it. This is the very first time I face this issue.

Can someone from Stock check the image ?

I'd like to be refunded of the credit I used. Who should I contact ?

Thank you

 

Image # 164264003

 

TOPICS
Troubleshooting

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 25, 2020 0
Adobe Employee ,
Nov 30, 2020

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Hi @Laetitia5CDB,

Thank you for reporting this. I've granted you a replacement credit.

EBQ

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Nov 30, 2020 0
New Here ,
Dec 02, 2020

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Thank you so much for your help

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Dec 02, 2020 0
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