Premium Images Credit

New Here ,
Nov 11, 2018 Nov 11, 2018

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I purchased 5 credits in order to purchase a premium image (as per the info on the website).

However, when i went to purchase the image it says i don't have enough credits. The image i wish to buy is https://stock.adobe.com/au/images/couple-calculating-invoice-bills-in-kitchen/201363287?prev_url=det...

How do i know how many credits i need and can i be refunded for the 5 credits so i can purchase the most cost effective package.

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correct answers 1 Correct Answer

Adobe Employee , Nov 12, 2018 Nov 12, 2018
Hi Claire,The information about 5 credits at $49.99 was a general information wherein you get 1 premium image.So to answer your question, firstly I would like to let you know that each premium image has a different pricing.The price and the number of credits for each Adobe Stock premium image are mentioned on the website.Please sign in to stock.adobe.com using your Adobe ID. When you click on the image you should see the cost in credits.If you have not yet purchased any credit pack you will be u...

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Claire,

The information about 5 credits at $49.99 was a general information wherein you get 1 premium image.

So to answer your question, firstly I would like to let you know that each premium image has a different pricing.

The price and the number of credits for each Adobe Stock premium image are mentioned on the website.

Please sign in to stock.adobe.com using your Adobe ID. When you click on the image you should see the cost in credits.

If you have not yet purchased any credit pack you will be unable to see the cost in credits for each image on the website.

Also, I have checked your account details and noticed that you had also purchased a pack of 16 credits on 11th of November 2018.

Note: Credit packs are non-refundable, however, you may contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if you can receive a refund for the 5 credits you have purchased previously).

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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