Prevent Automatic Renewal

Participant ,
Aug 01, 2018

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The discussions posted on preventing automatic renewal of a monthly plan direct the user to go to manage plan and cancel. But when you do so you lose any unused credits. How does one prevent the plan from automatically renewing month to month?

Fred,

There is no way to prevent the automatic renewal of the monthly subscription. The only way you can stop the subscription is by cancelling it and your services will stop working at the end of the month's billing cycle.

If the images of Adobe Stock are downloaded, it will always remain in your license history.

Regards,

Twarita

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Prevent Automatic Renewal

Participant ,
Aug 01, 2018

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The discussions posted on preventing automatic renewal of a monthly plan direct the user to go to manage plan and cancel. But when you do so you lose any unused credits. How does one prevent the plan from automatically renewing month to month?

Fred,

There is no way to prevent the automatic renewal of the monthly subscription. The only way you can stop the subscription is by cancelling it and your services will stop working at the end of the month's billing cycle.

If the images of Adobe Stock are downloaded, it will always remain in your license history.

Regards,

Twarita

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Aug 01, 2018 0
Adobe Employee ,
Aug 01, 2018

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Hi Fred,

Thanks for reaching out to the Adobe Stock community.

I have checked your account details and noticed that you have signed up for Adobe Stock 3 images per month (month-month) plan on 1st of August 2018,  for this subscription you are being charged monthly.

Please note that this plan can be cancelled at anytime and does not include an annual commitment.

With the three-asset/month plan, your unused licenses roll over to the next month as long as your subscription is active.

For more information, please refer to Common Questions about plans, purchasing, and availability, Adobe Stock

Also, I would like to let you know that the downloaded images from Adobe Stock always remain in your license history.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Aug 01, 2018 1
Participant ,
Aug 02, 2018

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Hi Twarita,

Mostly answered---more than I knew when I posted, anyway. The big question I have, though, is if there is a way to prevent automatic renewal of the monthly subscription without losing the credits you have remaining.

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Aug 02, 2018 0
Adobe Employee ,
Aug 02, 2018

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Fred,

There is no way to prevent the automatic renewal of the monthly subscription. The only way you can stop the subscription is by cancelling it and your services will stop working at the end of the month's billing cycle.

If the images of Adobe Stock are downloaded, it will always remain in your license history.

Regards,

Twarita

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Aug 02, 2018 1
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