Previews not updating to licensed image

New Here ,
Dec 17, 2018 Dec 17, 2018

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I have created a design in Photoshop using multi-layered images with masks. I decided I liked these images and purchased the licensed version, but the previews in the design are not updating to the full version...so am I expected to start over?

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Adobe Employee , Dec 19, 2018 Dec 19, 2018
Terry,Unfortunately, we do not have this feature as of now in Adobe Stock, however, we can pass on this feature request suggestion to the product team.Regards,Twarita

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Adobe Employee ,
Dec 18, 2018 Dec 18, 2018

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Hi Terry,

Sorry to hear that you are facing issues with Adobe Stock files.

Could you please share the file IDs with which you are facing troubles so that we can further assist you?

Regards,

Twarita

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New Here ,
Dec 18, 2018 Dec 18, 2018

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216722459<https://stock.adobe.com/images/large-buck/216722459?prev_url=detail>, 224118019<https://stock.adobe.com/images/portrait-of-little-playful-racoon-animal-close-up/224118019?prev_url=detail>, 120230347<https://stock.adobe.com/images/portrait-of-a-cougar-mountain-lion-puma-winter-mountains/120230347?prev_url=detail>

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Adobe Employee ,
Dec 18, 2018 Dec 18, 2018

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Hi Terry,

You'll need to use the licensed version of the file now in your Photoshop work replacing the preview version.

Regards,

Sheena

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New Here ,
Dec 19, 2018 Dec 19, 2018

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One of the benefits of using Adobe Stock was that one could work with the preview and it would automatically update once the image was licensed. So you are now saying that feature no longer works? If that is the case then we may as well look for a less costly image company.

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Adobe Employee ,
Dec 19, 2018 Dec 19, 2018

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Terry,

Unfortunately, we do not have this feature as of now in Adobe Stock, however, we can pass on this feature request suggestion to the product team.

Regards,

Twarita

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New Here ,
Dec 19, 2018 Dec 19, 2018

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You did have this feature, which means you intentionally removed it.

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New Here ,
Dec 19, 2018 Dec 19, 2018

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One of the benefits of using Adobe Stock was that one could work with the preview and it would automatically update once the image was licensed. So you are now saying that feature no longer works? If that is the case then we may as well look for a less costly image company.

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