Problem between the preview image and the rendering of the delivered file

Dec 04, 2019

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Hello, I bought this file : https://stock.adobe.com/fr/images/happy-new-2020-year-futuristic-glowing-neon-light-sphere-with-burs...

 

that I opened with illustrator cc version 23.0.3. The rendering is absolutely not the same at the definition level, lights, etc ... There is a problem of visual rendering that I open the file.

problem-definition.jpg

 

I tried on photoshop and it is even worse (it fully pixelated beyond 200 pixels x 200 pixels. And it is proposed as a vector file.There must be a problem somewhere.

problem-definition-2.jpg

 

Thank you for your help.

 

Gives the attached screenshots between the version shown on the opening display on illustrator and photoshop(up to 570pixels x 570pixesl for test)

 

Loïc

Hi L.,

I've given you a replacement license for the asset and reported it to the appropriate team.

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Troubleshooting

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Problem between the preview image and the rendering of the delivered file

Dec 04, 2019

Copy link to clipboard

Copied

Hello, I bought this file : https://stock.adobe.com/fr/images/happy-new-2020-year-futuristic-glowing-neon-light-sphere-with-burs...

 

that I opened with illustrator cc version 23.0.3. The rendering is absolutely not the same at the definition level, lights, etc ... There is a problem of visual rendering that I open the file.

problem-definition.jpg

 

I tried on photoshop and it is even worse (it fully pixelated beyond 200 pixels x 200 pixels. And it is proposed as a vector file.There must be a problem somewhere.

problem-definition-2.jpg

 

Thank you for your help.

 

Gives the attached screenshots between the version shown on the opening display on illustrator and photoshop(up to 570pixels x 570pixesl for test)

 

Loïc

Hi L.,

I've given you a replacement license for the asset and reported it to the appropriate team.

TOPICS
Troubleshooting

Views

54

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 04, 2019 0
Dec 04, 2019

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Yes, me too I have problems with this file.  The file has been created
with Adobe Illustrator 21 but it looks like the file has been saved
downgraded to a much lower version of Illustrator.
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Dec 04, 2019 0
Adobe Employee ,
Dec 04, 2019

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Hi L.,

I've given you a replacement license for the asset and reported it to the appropriate team.

EBQ

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Dec 04, 2019 0
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