Problem downloading vector file previews

New Here ,
Sep 04, 2018 Sep 04, 2018

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I am having the same problem with downloading vector file previews. Will not work in Chrome, Firefox, or Safari. Photo previews will download. Using Mac with latest software updates.

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Adobe Employee , Sep 14, 2018 Sep 14, 2018
Hi Ralph,The fix for Vector Previews is deployed and live. You may now download the vector previews.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Sep 04, 2018 Sep 04, 2018

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Hi Ralph,

We apologize for the inconvenience caused to you. Currently, the vector previews are unable to be downloaded. The licensed vector files can be downloaded but the previews cannot. We're aware of this issue and are working on a fix.

Regards,

Twarita

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Adobe Employee ,
Sep 14, 2018 Sep 14, 2018

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Hi Ralph,

The fix for Vector Previews is deployed and live. You may now download the vector previews.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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