Problem related to my Adobe Stock Account

New Here ,
Oct 05, 2018

Copy link to clipboard

Copied

Dear Sirs,

I've noticed that my Adobe Stock Account has no Credits, but I'm paying my monthly fee regularly. Do you have an answer?

Thank You!

Hi Claudio,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID used in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 May 2016. The subscription is active and also you still have 120 remaining assets in your account which are yet to be downloaded.

You can view your available licenses in the blue box in the top navigation bar once you log in to your account(on Adobe Stock) with your Adobe credentials as shown in the screenshot:

When you log in to your account, how many licenses do you see on the blue box? Could you please attach a screenshot and confirm the Adobe ID (with which you are logging in to Stock) in a private message so that we can further assist you?

Regards,

Twarita

Views

52

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Problem related to my Adobe Stock Account

New Here ,
Oct 05, 2018

Copy link to clipboard

Copied

Dear Sirs,

I've noticed that my Adobe Stock Account has no Credits, but I'm paying my monthly fee regularly. Do you have an answer?

Thank You!

Hi Claudio,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID used in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 May 2016. The subscription is active and also you still have 120 remaining assets in your account which are yet to be downloaded.

You can view your available licenses in the blue box in the top navigation bar once you log in to your account(on Adobe Stock) with your Adobe credentials as shown in the screenshot:

When you log in to your account, how many licenses do you see on the blue box? Could you please attach a screenshot and confirm the Adobe ID (with which you are logging in to Stock) in a private message so that we can further assist you?

Regards,

Twarita

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2018 0
Adobe Employee ,
Oct 05, 2018

Copy link to clipboard

Copied

Hi Claudio,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID used in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 May 2016. The subscription is active and also you still have 120 remaining assets in your account which are yet to be downloaded.

You can view your available licenses in the blue box in the top navigation bar once you log in to your account(on Adobe Stock) with your Adobe credentials as shown in the screenshot:

When you log in to your account, how many licenses do you see on the blue box? Could you please attach a screenshot and confirm the Adobe ID (with which you are logging in to Stock) in a private message so that we can further assist you?

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2018 0
New Here ,
Oct 05, 2018

Copy link to clipboard

Copied

now are visible, all seems ok

Thank You for your kind help

Tecna Italia

Il giorno 05 ott 2018, alle ore 18:26, twaritar3263062 <forums_noreply@adobe.com> ha scritto:

Problem related to my Adobe Stock Account

created by twaritar3263062 <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10660772#10660772>

Hi Claudio,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID used in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 May 2016. The subscription is active and also you still have 120 remaining assets in your account which are yet to be downloaded.

You can view your available licenses in the blue box in the top navigation bar once you log in to your account(on Adobe Stock) with your Adobe credentials as shown in the screenshot:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10660772-1589614/900-311/pastedImage_1.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10660772-1589614/pastedImage_1.png>

When you log in to your account, how many licenses do you see on the blue box? Could you please attach a screenshot and confirm the Adobe ID (with which you are logging in to Stock) in a private message so that we can further assist you?

Regards,

Twarita

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10660772#10660772 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10660772#10660772

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Stock by email <mailto:discussions-community-stock@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=5184>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=info%40tecnaprofessional.eu&token=3e299f6d9506ed1673e8839e024fdf8db7f16bc2af477dcacc53c17206c26f31> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2018 0
Adobe Employee ,
Oct 05, 2018

Copy link to clipboard

Copied

You are welcome!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2018 0
Resources
Buy Adobe Stock
Getting Started