Problem while trying to migrate fotolia account into existing Adobe Stock Account

New Here ,
Nov 05, 2018 Nov 05, 2018

Copy link to clipboard

Copied

Hi there,

we've got quite an urgent problem:

always when we are trying to migrate our fotolia account to our existing Adobe Stock Account, we get an error message (as mentioned below). Has anybody of you encountered the same issue and might be able help?

Thanks in advance!

2018-11-05 16_56_53-Stock photos, royalty-free images, graphics, vectors & videos _ Adobe Stock.png

Views

750

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Nov 05, 2018 Nov 05, 2018
Hi Cwuff,This might help:Why can’t I access the Transfer & Migration offer?There are a number of reasons why you might not be eligible, for example if you are a daily subscriber on Fotolia, you are part of a team on Fotolia OR you are using Fotolia API. You can find out more here: https://stock.adobe.com/fotolia/transfer/terms If you are not eligible for the online migration offer, then please contact the Customer Support team (https://www.fotolia.com/Info/Contact) and they will be able to walk ...

Likes

Translate

Translate
Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

Copy link to clipboard

Copied

LATEST

Hi Cwuff,

This might help:

Why can’t I access the Transfer & Migration offer?

There are a number of reasons why you might not be eligible, for example if you are a daily subscriber on Fotolia, you are part of a team on Fotolia OR you are using Fotolia API. You can find out more here: https://stock.adobe.com/fotolia/transfer/terms

If you are not eligible for the online migration offer, then please contact the Customer Support team (https://www.fotolia.com/Info/Contact) and they will be able to walk you through the options available.

Please call the number listed and they should be able to assist.

Best,

- Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines