Problem with Adobe Stock

New Here ,
May 18, 2019 May 18, 2019

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ADOBE is still taking our money to purchase the images.  Would be moral to not take money/orders for images until you've fixed the problem ADOBE.  At present, consumers are out of pocket for an image (or ten) they can't use.  Poor form ADOBE

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Adobe Community Professional ,
May 19, 2019 May 19, 2019

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I’ve now refused 3 of your 4 posts, all the same. Please post only once. And please post also your problem, so that someone can help you.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
May 20, 2019 May 20, 2019

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Hello M.M.,

Can you please provide details regarding the issue you are having? Using your Adobe ID I can see that you have an active 10 image Adobe Stock subscription. How can we assist you?

EBQ

EBQ

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New Here ,
May 20, 2019 May 20, 2019

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Some of the images I have paid for still have the Adobe watermark on them.

Can you go through my library and remove all W’marks please?

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Adobe Employee ,
May 20, 2019 May 20, 2019

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Hi M.M.,

If the assets are licensed then when you download the file or open the file with a Creative Cloud application you won't see a watermark. So tell me in what context are you seeing the watermark on one of your files?

EBQ

EBQ

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New Here ,
May 23, 2019 May 23, 2019

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Please have a look at the images i have paid for.  The watermark is still

visible.  I want to be able to print them WITHOUT the watermark.

Please respond.

Michele

<moderator: deleted e-mail>

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Hi M.M.,

I can only see that you have licensed assets I do not know how you are seeing the files on your machine or where you are seeing the watermark. Without further information from you regarding the context of where you are seeing the watermark I cannot assist you.

EBQ

EBQ

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