Problem with file AdobeStock_86982732

New Here ,
Jan 15, 2019 Jan 15, 2019

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Hi,

I have purchased this item (AdobeStock_86982732) and I can't open it. It seems it have some problem.

Could you help me?

Thank you,
Regards

Luis

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correct answers 1 Correct Answer

Adobe Employee , Mar 29, 2019 Mar 29, 2019
Please Contact Customer Care for more help!

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LEGEND ,
Jan 15, 2019 Jan 15, 2019

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Hi Luis,

That file is an Adobe Illustrator file. Are you trying to open it in Illustrator? If so is there an error message or anything?

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New Here ,
Jan 15, 2019 Jan 15, 2019

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Yes, of course I'm trying to open it in Illustrator. I've never seen this message before.

Captura de pantalla 2019-01-15 a las 18.46.00.png

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Adobe Employee ,
Mar 29, 2019 Mar 29, 2019

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LATEST

Please Contact Customer Care for more help!

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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Hi Luis,

Sorry to hear that.

I have checked the file and opened the file in Illustrator CC 2019 at my end and did not encounter any issues.

Could you please let us know with which application are you using this file with?

Also, is there an error which you get while opening this file? If yes, please share a screenshot so that we can further assist you.

Regards,

Twarita

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