Problem with file AdobeStock_86982732

New Here ,
Jan 15, 2019

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Hi,

I have purchased this item (AdobeStock_86982732) and I can't open it. It seems it have some problem.

Could you help me?

Thank you,
Regards

Luis

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Problem with file AdobeStock_86982732

New Here ,
Jan 15, 2019

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Hi,

I have purchased this item (AdobeStock_86982732) and I can't open it. It seems it have some problem.

Could you help me?

Thank you,
Regards

Luis

Views

88

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 15, 2019 0
LEGEND ,
Jan 15, 2019

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Hi Luis,

That file is an Adobe Illustrator file. Are you trying to open it in Illustrator? If so is there an error message or anything?

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Jan 15, 2019 1
New Here ,
Jan 15, 2019

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Yes, of course I'm trying to open it in Illustrator. I've never seen this message before.

Captura de pantalla 2019-01-15 a las 18.46.00.png

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Jan 15, 2019 0
Adobe Employee ,
Mar 29, 2019

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Please Contact Customer Care for more help!

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Mar 29, 2019 0
Adobe Employee ,
Jan 15, 2019

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Hi Luis,

Sorry to hear that.

I have checked the file and opened the file in Illustrator CC 2019 at my end and did not encounter any issues.

Could you please let us know with which application are you using this file with?

Also, is there an error which you get while opening this file? If yes, please share a screenshot so that we can further assist you.

Regards,

Twarita

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Jan 15, 2019 1
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