Problem with opening photo

New Here ,
Jan 10, 2018 Jan 10, 2018

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Hello

I bought license for file nr 148530674 https://stock.adobe.com/pl/stock-photo/black-kitten-is-flying-in-a-hot-air-balloon/148530674?prev_ur...

Unfortunately i can't open it in photoshop.

Can anyone check if this file isn't corrupted?

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Adobe Employee , Jan 10, 2018 Jan 10, 2018
File definitely behaves differently on PS compared to other illustrator files on it.  I will follow up.  Regards, Joon

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Adobe Employee ,
Jan 10, 2018 Jan 10, 2018

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Hi there,

I apologize for the troubles that you've been facing with the file.

I'm getting this file checked with the Stock team here and will update you about the same.

Appreciate the patience.

Regards,

Sheena

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Adobe Employee ,
Jan 10, 2018 Jan 10, 2018

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File definitely behaves differently on PS compared to other illustrator files on it.  I will follow up.  Regards, Joon

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Adobe Employee ,
Jan 10, 2018 Jan 10, 2018

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Hi there,

It seems the file is working fine on Illustrator.

Since it is a vector image, have you tried to open the file in Illustrator?

Regards,

Sheena

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