problemi Ordine n. ADB032988003IT

[paolom11176268]

Buongiorno abbiamo effettuato l'acquisto nell'ordine in oggetto dell'immagine n.145677929 dopo averla scaricata in formato esteso all'apertura della stessa risulta sgranata e non utilizzabile potete indicarci cosa possiamo fare ? Grazie [email removed by moderator]

[twaritar3263062]

Hi Paolo,

Sorry to hear that you are facing troubles with Adobe Stock file.

Can you please let us know a few more details so that we can assist you further?

• What is the dimension/ size you are trying to achieve since I see that the file(145677929) is a Vector file which can be printed in all formats without loss in quality?
• At what percentage are you viewing this file?
• Which application are you using this file with?
• When you say that the file appears grainy, please provide a screenshot?

Regards,

Twarita

[paolom11176268]

Ciao Twarita

Infatti il file è in vettoriale

La dimensione che devo usare è cm.30x30 c/a

Il programma che uso è Correl draw X7

Ti allego screenschot dove puoi vedere nella parte in alto a dx gli occhi sono pixelati/sgranati

Fammi sapere

Grazie Paolo

[twaritar3263062 · Accepted solution]

Paolo,

The vector images are best to be downloaded in Illustrator.

So I would request to download the file in Illustrator CC to get the best results and if you do not have Illustrator, then as a workaround you may download the trial version of Illustrator(7 days trial ) and can try to use the files.

You may use this link to download the trial version of Illustrator:

Download a free trial or buy Adobe products | Adobe free trials & downloads

You may also save the file as PDF as shown in the screenshot below and can use the file in CorelDraw:

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards,

Twarita