Problems with Credits

New Here ,
Sep 29, 2019

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Hey there!

I bought at june this year few credits and now I get message at log in that I must refresh Payment information!

I don't see problem, cause if I pay credits once I don 't need to refresh payment or not?  And the refresh payment doesn't work too. So is my account closed or what did I do wrong?

 

Thanks for help

 

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Account management

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Problems with Credits

New Here ,
Sep 29, 2019

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Hey there!

I bought at june this year few credits and now I get message at log in that I must refresh Payment information!

I don't see problem, cause if I pay credits once I don 't need to refresh payment or not?  And the refresh payment doesn't work too. So is my account closed or what did I do wrong?

 

Thanks for help

 

TOPICS
Account management

Views

85

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 29, 2019 0
Adobe Employee ,
Sep 30, 2019

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Hi S.,

I see that you purchased a 5 credit pack under the Adobe ID you are using on the forums. Are you seeing a message on the Adobe Stock site or on in Account Management? Can you share a screenshot? This will help me troubleshoot your issue.

 

EBQ

EBQ

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Sep 30, 2019 0
Abambo LATEST
Adobe Community Professional ,
Sep 30, 2019

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If your credit card expired, this may be the cause of the message. You can ignore that until your next purchase.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Sep 30, 2019 0
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