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Product problem

New Here ,
Sep 08, 2017 Sep 08, 2017

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Hi, I bought the one year CC products with the student plan. I know I graduated from the college however, the plan have to finish on January 20th, 2018, because I bought the plan on January 20th, 2017. If it had to finish (or canceled) because I graduate from the college, you guys have to return the money back. I payed $406 U.S dollar for one year plan. Why is it canceled? Please return the money back you guys have to give me a permit to access until January 20th, 2018. Thank you.

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Adobe Employee , Sep 15, 2017 Sep 15, 2017

The subscription is cancelled meaning it won't renew next year.  However, as you have a paid up front plan you continue to have access to use your subscription until the end of the contract period.

Thanks

Bev

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Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

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Hi there

Your subscription is currently active and can be used until 20 Jan 2018.

Thanks

Bev

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New Here ,
Sep 14, 2017 Sep 14, 2017

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Hi there

the product is still canceled.

Plans & Products

Creative

Cloud Student and Teacher Edition (one-year)‎Canceled

Thank you,

Hyemi Song

On Fri, Sep 8, 2017 at 5:34 AM, Beverley Gray <forums_noreply@adobe.com>

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Adobe Employee ,
Sep 15, 2017 Sep 15, 2017

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The subscription is cancelled meaning it won't renew next year.  However, as you have a paid up front plan you continue to have access to use your subscription until the end of the contract period.

Thanks

Bev

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