Product problem

New Here ,
Sep 08, 2017

Copy link to clipboard

Copied

Hi, I bought the one year CC products with the student plan. I know I graduated from the college however, the plan have to finish on January 20th, 2018, because I bought the plan on January 20th, 2017. If it had to finish (or canceled) because I graduate from the college, you guys have to return the money back. I payed $406 U.S dollar for one year plan. Why is it canceled? Please return the money back you guys have to give me a permit to access until January 20th, 2018. Thank you.

The subscription is cancelled meaning it won't renew next year.  However, as you have a paid up front plan you continue to have access to use your subscription until the end of the contract period.

Thanks

Bev

Views

88

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Product problem

New Here ,
Sep 08, 2017

Copy link to clipboard

Copied

Hi, I bought the one year CC products with the student plan. I know I graduated from the college however, the plan have to finish on January 20th, 2018, because I bought the plan on January 20th, 2017. If it had to finish (or canceled) because I graduate from the college, you guys have to return the money back. I payed $406 U.S dollar for one year plan. Why is it canceled? Please return the money back you guys have to give me a permit to access until January 20th, 2018. Thank you.

The subscription is cancelled meaning it won't renew next year.  However, as you have a paid up front plan you continue to have access to use your subscription until the end of the contract period.

Thanks

Bev

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 08, 2017 0
Adobe Employee ,
Sep 08, 2017

Copy link to clipboard

Copied

Hi there

Your subscription is currently active and can be used until 20 Jan 2018.

Thanks

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2017 1
New Here ,
Sep 14, 2017

Copy link to clipboard

Copied

Hi there

the product is still canceled.

Plans & Products

Creative

Cloud Student and Teacher Edition (one-year)‎Canceled

Thank you,

Hyemi Song

On Fri, Sep 8, 2017 at 5:34 AM, Beverley Gray <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 14, 2017 0
Adobe Employee ,
Sep 15, 2017

Copy link to clipboard

Copied

The subscription is cancelled meaning it won't renew next year.  However, as you have a paid up front plan you continue to have access to use your subscription until the end of the contract period.

Thanks

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 15, 2017 0
Resources
Buy Adobe Stock
Getting Started