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I was buying a bunch of standard images this morning for $3 each. I accidentally purchased a premium image. I did not realize it was a premium image until after I submitted my order. I only buy $3 images for my music vids. Cannot afford a $500 image license, nor do I need it. Help ...
Hi Lou,
Sorry to hear that.
Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.
However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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I was buying a bunch of standard images this morning for $3 each. I accidentally purchased a premium image. I did not realize it was a premium image until after I submitted my order. I only buy $3 images for my music vids. Cannot afford a $500 image license, nor do I need it. Help ...
Hi Lou,
Sorry to hear that.
Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.
However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
Copy link to clipboard
Copied
Hi Lou,
Sorry to hear that.
Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.
However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards,
Twarita