Puchased a premium image by accident ....

New Here ,
Nov 17, 2018

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I was buying a bunch of standard images this morning for $3 each.  I accidentally purchased a premium image.  I did not realize it was a premium image until after I submitted my order.  I only buy $3 images for my music vids.  Cannot afford a $500 image license, nor do I need it.  Help ...

Hi Lou,

Sorry to hear that.

Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.

However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Puchased a premium image by accident ....

New Here ,
Nov 17, 2018

Copy link to clipboard

Copied

I was buying a bunch of standard images this morning for $3 each.  I accidentally purchased a premium image.  I did not realize it was a premium image until after I submitted my order.  I only buy $3 images for my music vids.  Cannot afford a $500 image license, nor do I need it.  Help ...

Hi Lou,

Sorry to hear that.

Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.

However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 17, 2018 0
Adobe Employee ,
Nov 20, 2018

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Hi Lou,

Sorry to hear that.

Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.

However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 20, 2018 0
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