Puchased a premium image by accident ....

New Here ,
Nov 17, 2018 Nov 17, 2018

Copy link to clipboard

Copied

I was buying a bunch of standard images this morning for $3 each.  I accidentally purchased a premium image.  I did not realize it was a premium image until after I submitted my order.  I only buy $3 images for my music vids.  Cannot afford a $500 image license, nor do I need it.  Help ...

Views

92

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Nov 20, 2018 Nov 20, 2018
Hi Lou,Sorry to hear that.Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable. However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to updat...

Likes

Translate

Translate
Adobe Employee ,
Nov 20, 2018 Nov 20, 2018

Copy link to clipboard

Copied

LATEST

Hi Lou,

Sorry to hear that.

Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.

However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines