Purchase mistake on stock footage. How do I get a refund/credit?

New Here ,
Dec 10, 2017

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Hi there,

I clicked on the small shopping cart next to a piece of footage to see what the price was and it automatically bought it!! It wasn't the right piece of footage that I want to buy. How do I get a refund or credit?

Hi Richard,

As you mentioned that you have accidentally licensed the video footage, I would request you to Contact Customer Care for the refund requests.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach the support.

Regards,

Sheena

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Purchase mistake on stock footage. How do I get a refund/credit?

New Here ,
Dec 10, 2017

Copy link to clipboard

Copied

Hi there,

I clicked on the small shopping cart next to a piece of footage to see what the price was and it automatically bought it!! It wasn't the right piece of footage that I want to buy. How do I get a refund or credit?

Hi Richard,

As you mentioned that you have accidentally licensed the video footage, I would request you to Contact Customer Care for the refund requests.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach the support.

Regards,

Sheena

Views

181

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 10, 2017 0
Adobe Employee ,
Dec 11, 2017

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Hi Richard,

As you mentioned that you have accidentally licensed the video footage, I would request you to Contact Customer Care for the refund requests.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach the support.

Regards,

Sheena

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