Just purchased 5 Adobe Stock photos however 1 of them was empty when I open the AI file. What should I do ?
Photo ID # 175667639
Please kindly help. Thanks
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I have checked the file, I see an issue with the preview of the file but not with the licensed asset. Are you opening the file in Illustrator and do you have the latest version of that app?
Thank you for the additional information. You would need Illustrator to be able to use this particular file. I have granted you a replacement license so you can choose a different image. Since you are using Photoshop I would recommend looking for JPEG assets as opposed to .ai/.EPS. If you filter for Asset type = images and Subcategory = illustrations using the panel on the search results page you'll see JPEGs in your search results. You can confirm the file is a JPEG by clicking on the thumbnail.