Purchased a 5 credit pack, used one and now can't download more images

Feb 20, 2020

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I have four credits remaining from the 5 pack I purchased but when I try to use them (appropriately, as in single credit standard images) it sends me to a payment wall to purchase a much more expensive service.  How do I get Stock to acept my credits?

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Licensing, Plans and purchase, Terms of use, Troubleshooting

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Purchased a 5 credit pack, used one and now can't download more images

Feb 20, 2020

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I have four credits remaining from the 5 pack I purchased but when I try to use them (appropriately, as in single credit standard images) it sends me to a payment wall to purchase a much more expensive service.  How do I get Stock to acept my credits?

TOPICS
Licensing, Plans and purchase, Terms of use, Troubleshooting

Views

264

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 20, 2020 0
Adobe Employee ,
Feb 20, 2020

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Hi onemoretman,

Can you provide the asset ID of the file you are trying to license please?

EBQ

EBQ

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Feb 20, 2020 0
Feb 28, 2020

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Hi EBQ, it is any image, I tried multiple (and was signed in to my account at the time).  These were non-premium single credit images, nothing fancy.  Thanks

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Feb 28, 2020 0
Adobe Employee ,
Feb 28, 2020

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Hi onemoretman,

Can you share a screenshot of what you are seeing when this occurs please?

EBQ

EBQ

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Feb 28, 2020 0
Adobe Employee ,
Mar 26, 2020

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Hello,

Are you still having this issue?

EBQ

EBQ

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Mar 26, 2020 0
Mar 26, 2020

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Hi EBQ, thanks for the follow up.  Seems to have resolved itself.  Cheers!

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Mar 26, 2020 0
Adobe Employee ,
Mar 26, 2020

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So glad to hear it! Thanks for letting me know!

EBQ

EBQ

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Mar 26, 2020 0
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