Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

Participant ,
Apr 08, 2018 Apr 08, 2018

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I purchased a Mogrt from Adobe Stock. It imports and then it's nowhere to be found in the Browse window of the Essential graphic panel. If I try to reimport, it asks if I want to confirm overwrite. What's happening?

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correct answers 1 Correct Answer

Participant , Apr 12, 2018 Apr 12, 2018
Premiere. I chatted with support. They couldn't figure it out so they gave me my money back. Vecc Videography is a MWBE - Certified Woman Owned Business in NYS.veccvideography.netveccbrowneproductions.orghttps://www.facebook.com/ pages/Vecc-Videography/ 117591791612334http://vimeo.com/veccvid(607)746-6110(607)643-5362 cell On Thursday, April 12, 2018, 10:35:04 PM EDT, twaritar3263062 <forums_noreply@adobe.com> wrote: | Purchased a mogrt. It imports and then doesn't appear in the "browse...

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Adobe Employee ,
Apr 09, 2018 Apr 09, 2018

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Hi Jessica,

Which application are you trying to import it to?

Regards,

Sheena

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Participant ,
Apr 12, 2018 Apr 12, 2018

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Premiere. I chatted with support. They couldn't figure it out so they gave me my money back.

Vecc Videography is a MWBE - Certified Woman Owned Business in NYS.

veccvideography.net

veccbrowneproductions.org

https://www.facebook.com/ pages/Vecc-Videography/ 117591791612334

http://vimeo.com/veccvid

(607)746-6110

(607)643-5362 cell

On Thursday, April 12, 2018, 10:35:04 PM EDT, twaritar3263062 <forums_noreply@adobe.com> wrote:

|

Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

twaritar3263062 marked Sheena Kaul's reply on Purchased a mogrt. It imports and then doesn't appear in the "browse" list....... as helpful. View the full reply

Marked as helpful:

Hi Jessica,

 

Which application are you trying to import it to?

 

Regards,

Sheena

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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Hi Jessica,

Looks like the support has resolved the issue for you.

Regards,

Sheena

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Participant ,
Apr 13, 2018 Apr 13, 2018

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yes they have. Thanks so much for responding.

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Adobe Community Professional ,
Apr 20, 2018 Apr 20, 2018

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sorry for the late reply, but that's an issue with mogrts and I found a simple silly solution :

in the browser of the essential graphics panel, in the choose folder drop down, chose any of those,

then switch back to the \ at the top and you will see the mogrt file that you bought and imported

I don't think the file is corrupted, Adobe gotta work on fixing that issue please for Adobe Stock's benefit as well

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Participant ,
Apr 21, 2018 Apr 21, 2018

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Maybe I'm not getting it, but that doesn't seem to work.

Vecc Videography is a MWBE - Certified Woman Owned Business in NYS.

veccvideography.net

veccbrowneproductions.org

https://www.facebook.com/ pages/Vecc-Videography/ 117591791612334

http://vimeo.com/veccvid

(607)746-6110

(607)643-5362 cell

On Friday, April 20, 2018, 1:32:03 PM EDT, carlosz13485882 <forums_noreply@adobe.com> wrote:

Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

created by carlosz13485882 in Adobe Stock - View the full discussion

sorry for the late reply, but that's an issue with mogrts and I found a simple silly solution :

 

in the browser of the essential graphics panel, in the choose folder drop down, chose any of those,

then switch back to the \ at the top and you will see the mogrt file that you bought and imported

 

I don't think the file is corrupted, Adobe gotta work on fixing that issue please for Adobe Stock's benefit as well

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10332124#10332124 and clicking ‘Correct’ below the answer

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Adobe Community Professional ,
Apr 21, 2018 Apr 21, 2018

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if you are working on version 2017, check the video i prepared please and try

Dropbox - mogrt not appearing.mp4

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Participant ,
Apr 22, 2018 Apr 22, 2018

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I'm on cc2018

Vecc Videography is a MWBE - Certified Woman Owned Business in NYS.

veccvideography.net

veccbrowneproductions.org

https://www.facebook.com/ pages/Vecc-Videography/ 117591791612334

http://vimeo.com/veccvid

(607)746-6110

(607)643-5362 cell

On Sunday, April 22, 2018, 2:19:04 AM EDT, carlosz13485882 <forums_noreply@adobe.com> wrote:

Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

created by carlosz13485882 in Adobe Stock - View the full discussion

if you are working on version 2017, check the video i prepared please and try

Dropbox - mogrt not appearing.mp4

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10334012#10334012 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10334012#10334012

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Stock by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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Adobe Community Professional ,
Apr 22, 2018 Apr 22, 2018

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We should wait for a better update then

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