Purchased file isn't AI/EPS.

New Here ,
Jan 21, 2019 Jan 21, 2019

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I purchased 146064361 and it is an embedded image instead of an Illustrator file. I can't use it. How do I get the image credited back?

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correct answers 1 Correct Answer

Adobe Employee , Mar 29, 2019 Mar 29, 2019
Please Contact Customer Care for more help!

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New Here ,
Jan 21, 2019 Jan 21, 2019

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Also, is there a way to see if the seller's other work suffers from the same problem?

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Adobe Community Professional ,
Jan 21, 2019 Jan 21, 2019

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I'm sorry, but the document is a great Illustrator file. I opened in Illustrator and I could not find a hint of an embedded picture. And it's even layered as required.

What tool do you use to open the file?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Mar 29, 2019 Mar 29, 2019

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Please Contact Customer Care for more help!

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