Purchased image was supposed to be transparent but it is not

New Here ,
Aug 02, 2020 Aug 02, 2020

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Hi Adobe. I purchased image - it is supposed to be a transparent background but it is not - can you please send me the correct file.

Thank you

#309408191
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Troubleshooting

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hi charlie29*,

Please search the forums for this issue as there are several posts here about this issue. If you still aren't able to resolve this please comment and we may be able to assist you further.

EBQ

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New Here ,
Aug 03, 2020 Aug 03, 2020

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Thank you for your email. Yes I have seen and tried these. I don’t have Illustrator to turn off the background layer. There is only one layer and the image I have purchased is similar to the mist spray where it is impossible to erase the background and keep the image in tack.
Is someone able to please send me the image without the background layer on? It is image ID #309408191

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Adobe Community Professional ,
Aug 06, 2020 Aug 06, 2020

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You need Illustrator for this, unfortuneatly if no pdf preview is embedded. With a pdf preview and depending on the application, it is sometimes possible to switch off the checkerbox layer, if the file is correctly build.

ABAMBO | Hard- and Software Engineer | Photographer

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