Purchased Stock Icons, Corrupt File #94782769

May 16, 2018

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I just purchased the icon set with photo number #94782769 and am unable to open it in any Adobe programs, The error it's giving me in AI is the following:

After looking up solutions, it says the issue would be not having an up-to-date version of AI, but I have Illustrator CC and it is up-to-date. I believe this is a corrupt image/icon set unless someone has a fix for this.

Hi Jessica,

I apologize for the delay in response.

The file seems to be working fine at our end. Maybe it was a damaged download that did not work at your end.

I am emailing you the .ai file in a separate email and it should be working for you.

Let me know if you face any troubles further.

Regards,

Sheena

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Purchased Stock Icons, Corrupt File #94782769

May 16, 2018

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I just purchased the icon set with photo number #94782769 and am unable to open it in any Adobe programs, The error it's giving me in AI is the following:

After looking up solutions, it says the issue would be not having an up-to-date version of AI, but I have Illustrator CC and it is up-to-date. I believe this is a corrupt image/icon set unless someone has a fix for this.

Hi Jessica,

I apologize for the delay in response.

The file seems to be working fine at our end. Maybe it was a damaged download that did not work at your end.

I am emailing you the .ai file in a separate email and it should be working for you.

Let me know if you face any troubles further.

Regards,

Sheena

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May 16, 2018 0
Adobe Employee ,
May 16, 2018

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Hi Jessica,

We apologize for the inconvenience caused to you. Let me get this file checked from the product team. I will update you as soon as I hear back from the team.

We appreciate your patience.

Regards

Twarita

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May 16, 2018 0
Adobe Employee ,
May 18, 2018

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Hi Jessica,

I apologize for the delay in response.

The file seems to be working fine at our end. Maybe it was a damaged download that did not work at your end.

I am emailing you the .ai file in a separate email and it should be working for you.

Let me know if you face any troubles further.

Regards,

Sheena

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May 18, 2018 1
May 18, 2018

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Yes - I believe the download was corrupt because I did a lot of troubleshooting on it, but the file sent over email is functioning perfectly. Thank you very much for the fix and great customer service on this!

Adobe Stock​ support team is great if you reach out!

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May 18, 2018 0
Adobe Employee ,
May 18, 2018

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You're welcome Jessica!

Thanks for the encouraging words.

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May 18, 2018 0
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