Purchased stock image won't open in Illustrator

Community Beginner ,
Aug 25, 2017

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Hi

I just purchased and downloaded Adobe Stock image 125094604 but I get the error "The operation cannot complete because of an unknown error".

My first thought is that the file is corrupt.

How do I get onto someone at Adobe to check this file?

Regards

Geoff

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Purchased stock image won't open in Illustrator

Community Beginner ,
Aug 25, 2017

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Hi

I just purchased and downloaded Adobe Stock image 125094604 but I get the error "The operation cannot complete because of an unknown error".

My first thought is that the file is corrupt.

How do I get onto someone at Adobe to check this file?

Regards

Geoff

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Aug 25, 2017 0
LEGEND ,
Aug 26, 2017

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I think you are missing a number in the image number or have a typo in it. No such image number found.

Also what version of Illustrator are you using?

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Aug 26, 2017 1
LEGEND ,
Aug 26, 2017

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Actually I found it. I had the templates filter on when I searched.

I can confirm that the file does not open directly in the latest Illustrator.

Screen Shot 2017-08-26 at 9.12.17 AM.png

But if you add it to a library and add it to a document from there it works fine.

Screen Shot 2017-08-26 at 9.13.53 AM.png

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Aug 26, 2017 1
Community Beginner ,
Aug 27, 2017

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Hi Brad

Thanks for the tip, but I need to do be able to edit the original vector image eg. edit colours.

This method only brings the file in as a pixel based image. Is that the same for you?

Regards

Geoff

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Aug 27, 2017 0
Community Beginner ,
Aug 27, 2017

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Hi All

I got it open in Illustrator by putting the Illustrator file through Distiller, but unfortunately half of the vector is missing (see attached file).

AdobeStock_125094604_result.jpg

This probably means the original file uploaded on Adobe Stock is corrupted or not the complete file.

What does everyone think?

Regards

Geoff

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Aug 27, 2017 0
Adobe Employee ,
Aug 31, 2017

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Aug 31, 2017 0
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