Purchased stock image won't open in Illustrator

[gschillingaus]

Hi

I just purchased and downloaded Adobe Stock image 125094604 but I get the error "The operation cannot complete because of an unknown error".

My first thought is that the file is corrupt.

How do I get onto someone at Adobe to check this file?

Regards

Geoff

[Brad Lawryk]

I think you are missing a number in the image number or have a typo in it. No such image number found.

Also what version of Illustrator are you using?

[Brad Lawryk]

Actually I found it. I had the templates filter on when I searched.

I can confirm that the file does not open directly in the latest Illustrator.

But if you add it to a library and add it to a document from there it works fine.

[gschillingaus]

Hi Brad

Thanks for the tip, but I need to do be able to edit the original vector image eg. edit colours.

This method only brings the file in as a pixel based image. Is that the same for you?

Regards

Geoff

[gschillingaus]

Hi All

I got it open in Illustrator by putting the Illustrator file through Distiller, but unfortunately half of the vector is missing (see attached file).

This probably means the original file uploaded on Adobe Stock is corrupted or not the complete file.

What does everyone think?

Regards

Geoff

[Sheena Kaul · Accepted solution]

Please see Adobe Stock File Corrupt/Will not Open in Illustrator

(Duplicate Post)