Purchasing Error: sorry, something went wrong while trying to license this template..."??

New Here ,
Mar 12, 2018 Mar 12, 2018

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Hi there,

I keep getting the same error message when trying to download any FREE templates in Adobe Illustrator "Purchasing Error: sorry, something went wrong while trying to license this template. Please try again."

Could you please let me know what can be done so that I can download the free templates?

Thanks,

Bridget

Not_able_to_download_-_Adobe_Illustrator_CC.png

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correct answers 1 Correct Answer

Adobe Employee , Mar 12, 2018 Mar 12, 2018
Hi Bridget,We apologize for the inconvenience.I believe you are trying to download the template from within the application (i.e. Illustrator). Please try to download it from a different browser and let me know if get the same error.If this does not solve your issue, feel free to update this thread so that we can further assist you.RegardsTwarita

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Moving to Adobe Stock

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Hi Bridget,

We apologize for the inconvenience.

I believe you are trying to download the template from within the application (i.e. Illustrator). Please try to download it from a different browser and let me know if get the same error.

If this does not solve your issue, feel free to update this thread so that we can further assist you.

Regards

Twarita

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