purchasing reseller error

New Here ,
Feb 24, 2020 Feb 24, 2020

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I am getting this error when trying to purchase on a business account. I have always been able to purchse using credit card previously.

"Your previous orders were processed through a reseller. Please contact your reseller to make another purchase."

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Plans and purchase, Troubleshooting

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Adobe Employee ,
Feb 24, 2020 Feb 24, 2020

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Hi maddisonf...,

What are you trying to buy exactly?

EBQ

EBQ

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New Here ,
Feb 24, 2020 Feb 24, 2020

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Hi @Evilbugqueen1

I'm also having the same issue trying to purchase this: 

https://stock.adobe.com/au/images/happy-easter-holiday-with-basket-filled-of-colorful-eggs-on-white-...

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Adobe Employee ,
Feb 25, 2020 Feb 25, 2020

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You should be able to purchase when your team is selected but as you have noted this is not working. I've notified our engineering team and they are investigating. Thank you for reporting this issue.

 

EBQ

EBQ

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New Here ,
Feb 25, 2020 Feb 25, 2020

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Everyone on our team subscription is having this error as well. Thanks for sending the issue onto your engineering team, we look forward to a fix soon.

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New Here ,
Feb 26, 2020 Feb 26, 2020

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FYI as a quick fix we found that if you add the image to a library and then access and license the image through an adobe program's cc library pane, the purchase will go through.

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Thank you for posting a workaround!

EBQ

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New Here ,
Feb 26, 2020 Feb 26, 2020

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This didn't work for me unfortunately.. it told me to go to Adobe Stock website to complete the purchase. SharedScreenshot.jpg

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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We have posted a fix for this issue can you please try again and let us know if you have any questions.

EBQ

EBQ

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