quality

Participant ,
Mar 09, 2018 Mar 09, 2018

Copy link to clipboard

Copied

Once again, I was disappointed with the file. I downloaded a photo of the sky, which looks reliably on the thumbnail, after downloading it turns out to be a poor quality render with visible pixels instead of tonal transitions.

image

Views

162

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 09, 2018 Mar 09, 2018
Hi Marek,I have checked the image as shared by you.However, I was unable find any issues with the image. I opened it in Photoshop and scaled it at 100% but it wasn't pixelated.Could you please try to check again?Regards,Sheena

Likes

Translate

Translate
Adobe Employee ,
Mar 09, 2018 Mar 09, 2018

Copy link to clipboard

Copied

Hi Marek,

We apologize for the inconvenience caused to you. Let me get this image checked for quality by the concerned team. I will update you once I hear from them.

Also, can you please confirm which application are you using this image with?

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 09, 2018 Mar 09, 2018

Copy link to clipboard

Copied

Hi, Photoshop at 100% scale.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 09, 2018 Mar 09, 2018

Copy link to clipboard

Copied

Hi Marek,

I have checked the image as shared by you.

However, I was unable find any issues with the image. I opened it in Photoshop and scaled it at 100% but it wasn't pixelated.

Could you please try to check again?

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 14, 2018 Mar 14, 2018

Copy link to clipboard

Copied

Thank you, Sheena. Apparently an error occurred while downloading. I downloaded it again, now it's acceptable. Regards.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

Copy link to clipboard

Copied

LATEST

Oh great! I'm glad that it worked for you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

Copy link to clipboard

Copied

You may also Contact Customer Care for more detailed troubleshooting.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines