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quality

Participant ,
Mar 09, 2018 Mar 09, 2018

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Once again, I was disappointed with the file. I downloaded a photo of the sky, which looks reliably on the thumbnail, after downloading it turns out to be a poor quality render with visible pixels instead of tonal transitions.

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correct answers 1 Correct answer

Adobe Employee , Mar 09, 2018 Mar 09, 2018

Hi Marek,

I have checked the image as shared by you.

However, I was unable find any issues with the image. I opened it in Photoshop and scaled it at 100% but it wasn't pixelated.

Could you please try to check again?

Regards,

Sheena

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Adobe Employee ,
Mar 09, 2018 Mar 09, 2018

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Hi Marek,

We apologize for the inconvenience caused to you. Let me get this image checked for quality by the concerned team. I will update you once I hear from them.

Also, can you please confirm which application are you using this image with?

Regards

Twarita

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Participant ,
Mar 09, 2018 Mar 09, 2018

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Hi, Photoshop at 100% scale.

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Adobe Employee ,
Mar 09, 2018 Mar 09, 2018

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Hi Marek,

I have checked the image as shared by you.

However, I was unable find any issues with the image. I opened it in Photoshop and scaled it at 100% but it wasn't pixelated.

Could you please try to check again?

Regards,

Sheena

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Participant ,
Mar 14, 2018 Mar 14, 2018

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Thank you, Sheena. Apparently an error occurred while downloading. I downloaded it again, now it's acceptable. Regards.

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Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

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Oh great! I'm glad that it worked for you.

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Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

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You may also Contact Customer Care for more detailed troubleshooting.

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