"Sorry, something went wrong while searching Adobe Stock. Please try again." in After Effects

Feb 21, 2020

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I wasn't a user until today. Adobe Stock would work fine when I wanted to search things, but I needed some assets so I decided to sign up for Adobe Stock today and as soon as I registered now whenever I search for something either using the library panel in After Effects or on the website I keep getting the error message "sorry, something went wrong while searching adobe stock. Please try again."

 

I have restarted my PC, I have signed in and out of my cloud account, I have tried every fix that's listed in this support forum under these topics and nothing is fixing it. Please someone help this is wildly frustrating.

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Plans and purchase, Troubleshooting

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"Sorry, something went wrong while searching Adobe Stock. Please try again." in After Effects

Feb 21, 2020

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I wasn't a user until today. Adobe Stock would work fine when I wanted to search things, but I needed some assets so I decided to sign up for Adobe Stock today and as soon as I registered now whenever I search for something either using the library panel in After Effects or on the website I keep getting the error message "sorry, something went wrong while searching adobe stock. Please try again."

 

I have restarted my PC, I have signed in and out of my cloud account, I have tried every fix that's listed in this support forum under these topics and nothing is fixing it. Please someone help this is wildly frustrating.

TOPICS
Plans and purchase, Troubleshooting

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186

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Feb 21, 2020 0
Feb 21, 2020

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I'm having the same issues.  Cant even put in searches we did today. Adobe please fix! 

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Feb 21, 2020 1
Adobe Employee ,
Feb 21, 2020

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We're aware of the issue and working on a fix. I'll provide an update as soon as I have one.

EBQ

EBQ

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Feb 21, 2020 2
Feb 21, 2020

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Thanks!

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Feb 21, 2020 0
Adobe Employee ,
Feb 21, 2020

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Please clear your browser history and try again. We believe the issue is now fixed.

EBQ

EBQ

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Feb 21, 2020 0
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