"Vector" art contains rasterized images

New Here ,
Mar 10, 2018 Mar 10, 2018

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The last three images I downloaded as AI files contained low resolution raster images. Doesn't anyone do a quality check on these items? There's no way to find out if this is the case until you download the file, and there doesn't seem to be any recourse if the image is not as described.

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Adobe Employee , Mar 23, 2018 Mar 23, 2018
Hi Lori,You may also Contact Customer Care for more details regarding your issue.Regards,Sheena

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Adobe Employee ,
Mar 11, 2018 Mar 11, 2018

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Are we referring to 136193720, 137466200, 103006571?

I will run them through content management team.

Regards,

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Hi Lori,

Can you please confirm the asset ID numbers of the files you are having issues with? Also what Adobe Creative Cloud application are you using to view these files.? This information will help us better troubleshoot the issue for you.

Thanks!

EBQ

EBQ

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Adobe Employee ,
Mar 23, 2018 Mar 23, 2018

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Hi Lori,

You may also Contact Customer Care for more details regarding your issue.

Regards,

Sheena

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