"Vector" art contains rasterized images

[lorihoran]

The last three images I downloaded as AI files contained low resolution raster images. Doesn't anyone do a quality check on these items? There's no way to find out if this is the case until you download the file, and there doesn't seem to be any recourse if the image is not as described.

[joon.Stock]

Are we referring to 136193720, 137466200, 103006571?

I will run them through content management team.

Regards,

[WendellaBee]

Hi Lori,

Can you please confirm the asset ID numbers of the files you are having issues with? Also what Adobe Creative Cloud application are you using to view these files.? This information will help us better troubleshoot the issue for you.

Thanks!

EBQ

[Sheena Kaul · Accepted solution]

Hi Lori,

You may also Contact Customer Care for more details regarding your issue.

Regards,

Sheena

[geoffreyr44828770]

I experienced the same issues and Adobe Care never came back to me.

[WendellaBee]

I don't see any recent support cases for you. Please use the link above to contact customer care.

I am locking this post. If you require additional assistance, if customer care is not responsive, please start a new post.