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"You’ll be able to manage your plan shortly."

New Here ,
Mar 17, 2019 Mar 17, 2019

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I started the free trial unbeknownst to me that I won't be able to cancel it immediately. I don't want to get charged at the end of the month. The trial says "Annual plan, paid monthly". Am I gonna start getting charged $30 for the plan??

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correct answers 1 Correct Answer

Most Valuable Participant , Mar 17, 2019 Mar 17, 2019

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Most Valuable Participant ,
Mar 17, 2019 Mar 17, 2019

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New Here ,
Mar 17, 2019 Mar 17, 2019

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Yes, I know that. I followed these, that's why I'm here now. Here's what I see:

Screen Shot 2019-03-17 at 5.06.58 PM.png

Screen Shot 2019-03-17 at 5.07.22 PM.png

It doesn't allow me to cancel, and chat/phone support is inactive. That's why I'm here.

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Adobe Employee ,
Mar 18, 2019 Mar 18, 2019

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Hi Adam,

Sorry to hear that you are facing issues with the cancellation of the subscription.

I have checked your account details and noticed that your Adobe Stock subscription- 10 images per month one-year plan has been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
May 23, 2019 May 23, 2019

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I just did the same thing as him but for photoshop trial instead of stock. Could you cancel it since it shows the same message

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