Re: Accidental Download

New Here ,
Sep 20, 2018

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I did the same thing.  I downloaded an ai file which I cannot use. The file was Am I able to get a credit?

Mike215034560

Branching to a new discussion,

Hi Mike,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Re: Accidental Download

New Here ,
Sep 20, 2018

Copy link to clipboard

Copied

I did the same thing.  I downloaded an ai file which I cannot use. The file was Am I able to get a credit?

Mike215034560

Branching to a new discussion,

Hi Mike,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

41

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 20, 2018 0
Adobe Employee ,
Sep 21, 2018

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Branching to a new discussion,

Hi Mike,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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