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Hello, I have just had the same problem today. I accidentally ordered adobe stock on demand and charged £47.99. The order number is ADB038497036UK. I would appeciate your help on this. Thanks, Kanako.
Hi there,
It looks like you'd contacted the support staff but they misunderstood your request.
Please check the private message.
Regards,
Sheena
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Hi Kanako,
I apologize for the troubles that you faced.
I see that you've bought a subscription for Adobe Stock which is active.
Can you please confirm me the image# that you've accidentally licensed?
Regards,
Sheena
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Hello, Sheena.
Thank you for your support.
My order# is
Order # ADB038497036UK
Dose
this help?
Best,
Kanako
2018年8月24日(金) 15:31 Sheena Kaul <forums_noreply@adobe.com>:
Accidental purchase of Adobe Stock created by Sheena Kaul
<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock - View the
full discussion <https://forums.adobe.com/message/10579495#10579495>
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Yes. I am able to see the charge.
I would advice you to Contact Customer Care to get the cancellation done and refund process.
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I have already had contact them last night right after I had mistakenly ordered the image, but she refused to refund the money back.
I told her the website page looked quite misleading because it showed I can still download 2 more images for free trial so I was expecting the price shown under the image would be discounted to zero when I checked out, but it didn't. I was charged nearly £50 just by one click!
How can I get the refund when the customer care just refused it?
Best wishes,
Kanako
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Hi there,
It looks like you'd contacted the support staff but they misunderstood your request.
Please check the private message.
Regards,
Sheena