Re: Accidental purchase of Adobe Stock

New Here ,
Aug 23, 2018 Aug 23, 2018

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Hello, I have just had the same problem today. I accidentally ordered adobe stock on demand and charged £47.99.  The order number is ADB038497036UK. I would appeciate your help on this. Thanks, Kanako.

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Adobe Employee , Aug 24, 2018 Aug 24, 2018
Hi there,It looks like you'd contacted the support staff but they misunderstood your request.Please check the private message.Regards,Sheena

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Adobe Employee ,
Aug 24, 2018 Aug 24, 2018

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Hi Kanako,

I apologize for the troubles that you faced.

I see that you've bought a subscription for Adobe Stock which is active.

Can you please confirm me the image# that you've accidentally licensed?

Regards,

Sheena

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New Here ,
Aug 24, 2018 Aug 24, 2018

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Hello, Sheena.

Thank you for your support.

My order# is

Order # ADB038497036UK

Dose

this help?

Best,

Kanako

2018年8月24日(金) 15:31 Sheena Kaul <forums_noreply@adobe.com>:

Accidental purchase of Adobe Stock created by Sheena Kaul

<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock - View the

full discussion <https://forums.adobe.com/message/10579495#10579495>

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Adobe Employee ,
Aug 24, 2018 Aug 24, 2018

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Yes. I am able to see the charge.

I would advice you to Contact Customer Care to get the cancellation done and refund process.

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New Here ,
Aug 24, 2018 Aug 24, 2018

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I have already had contact them last night right after I had mistakenly ordered the image, but she refused to refund the money back.

I told her the website page looked quite misleading because it showed I can still download 2 more images for free trial so I was expecting the price shown under the image would be discounted to zero when I checked out, but it didn't. I was charged nearly £50 just by one click!

How can I get the refund when the customer care just refused it?

Best wishes,

Kanako

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Adobe Employee ,
Aug 24, 2018 Aug 24, 2018

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Hi there,

It looks like you'd contacted the support staff but they misunderstood your request.

Please check the private message.

Regards,

Sheena

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