Hello, I have just had the same problem today. I accidentally ordered adobe stock on demand and charged £47.99. The order number is ADB038497036UK. I would appeciate your help on this. Thanks, Kanako.
I apologize for the troubles that you faced.
I see that you've bought a subscription for Adobe Stock which is active.
Can you please confirm me the image# that you've accidentally licensed?
Thank you for your support.
My order# is
Order # ADB038497036UK
2018年8月24日(金) 15:31 Sheena Kaul <email@example.com>:
Accidental purchase of Adobe Stock created by Sheena Kaul
<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock - View the
full discussion <https://forums.adobe.com/message/10579495#10579495>
I have already had contact them last night right after I had mistakenly ordered the image, but she refused to refund the money back.
I told her the website page looked quite misleading because it showed I can still download 2 more images for free trial so I was expecting the price shown under the image would be discounted to zero when I checked out, but it didn't. I was charged nearly £50 just by one click!
How can I get the refund when the customer care just refused it?
It looks like you'd contacted the support staff but they misunderstood your request.
Please check the private message.