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Re: Accidental purchase of Adobe Stock

New Here ,
Jun 13, 2018 Jun 13, 2018

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I also have this problem. Was certain I cancelled the subscription but now I’m being charged. Can’t find how to contact Adobe.

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correct answers 1 Correct answer

Adobe Employee , Jun 13, 2018 Jun 13, 2018

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Hi Vanessa,

Sorry to hear that.

I just checked your account and noticed that your Adobe Stock subscription is still active. Please follow the steps in the help document below to cancel your subscription: Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for cancellation and refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

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Adobe Employee ,
Jun 13, 2018 Jun 13, 2018

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Branching to a new discussion,

Hi Vanessa,

Sorry to hear that.

I just checked your account and noticed that your Adobe Stock subscription is still active. Please follow the steps in the help document below to cancel your subscription: Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for cancellation and refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Kindly go through Legal subscription terms | Adobe as well.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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