Re: Accidental purchase of Adobe Stock

New Here ,
Jun 13, 2018 Jun 13, 2018

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I also have this problem. Was certain I cancelled the subscription but now I’m being charged. Can’t find how to contact Adobe.

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Adobe Employee , Jun 13, 2018 Jun 13, 2018
Branching to a new discussion,Hi Vanessa,Sorry to hear that.I just checked your account and noticed that your Adobe Stock subscription is still active. Please follow the steps in the help document below to cancel your subscription: Cancel your Adobe Stock membership You may also contact our support team Support FAQ: How can I contact Adobe for support?  for cancellation and refund related requests.In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Jun 13, 2018 Jun 13, 2018

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Branching to a new discussion,

Hi Vanessa,

Sorry to hear that.

I just checked your account and noticed that your Adobe Stock subscription is still active. Please follow the steps in the help document below to cancel your subscription: Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for cancellation and refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Kindly go through Legal subscription terms | Adobe as well.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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