Re: Accidentally bought stock photos

New Here ,
Jan 11, 2018 Jan 11, 2018

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Hello,

I accidentally licensed an image for $130. I would like a refund. It seems this is a serious issue with your website going back multiple years from this thread. There is no confirmation which makes it unclear that your credit card is being charged. If you are not able to provide a refund, who can I contact about this?

Thanks,

Renee

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correct answers 1 Correct Answer

Adobe Employee , Jan 17, 2018 Jan 17, 2018
Branching into a new discussion,Hi Renee,I believe you are referring to a premium asset. I would like to let you know that the premium assets are not refundable and would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link RegardsTwarita

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Adobe Employee ,
Jan 17, 2018 Jan 17, 2018

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Branching into a new discussion,

Hi Renee,

I believe you are referring to a premium asset. I would like to let you know that the premium assets are not refundable and would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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