Re: Accidentally bought stock photos

New Here ,
Mar 03, 2018

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Hi there,

I accidentally just bought a Premium Image, I was trying to see how much credits it would take when I got a message saying that the image was licensed and a bill has been sent, I am in big trouble because this is my work account and I am not allowed to get purchases out of our credit. Is it possible to cancel this order?

Photo number is:    133714697

Thanks,

Juan

Branching to a new discussion,

Hi BSN,

I apologize for the trouble you have faced. I would like to inform you that the premium images are purchased on-demand and are not refundable.

However, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide an exception.

Regards

Twarita

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Re: Accidentally bought stock photos

New Here ,
Mar 03, 2018

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Hi there,

I accidentally just bought a Premium Image, I was trying to see how much credits it would take when I got a message saying that the image was licensed and a bill has been sent, I am in big trouble because this is my work account and I am not allowed to get purchases out of our credit. Is it possible to cancel this order?

Photo number is:    133714697

Thanks,

Juan

Branching to a new discussion,

Hi BSN,

I apologize for the trouble you have faced. I would like to inform you that the premium images are purchased on-demand and are not refundable.

However, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide an exception.

Regards

Twarita

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129

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Mar 03, 2018 0
Adobe Employee ,
Mar 05, 2018

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Branching to a new discussion,

Hi BSN,

I apologize for the trouble you have faced. I would like to inform you that the premium images are purchased on-demand and are not refundable.

However, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide an exception.

Regards

Twarita

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Mar 05, 2018 1
New Here ,
May 09, 2019

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Hey there! I accidentally licensed a stock photo as well. I was trying to add the watermarked version to my library and clicked the wrong button. Thanks!

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May 09, 2019 0
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