Re: Accidentally licensing unwanted images

New Here ,
Mar 09, 2018

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Hi, Twaritar,

I just starting using Adobe stock for 2 days now I have accidentally downloaded two vectors now, and this post was in 2017 and I have seen many other users complained about the issue, and now it's 2018, this problem still not solved, which makes me think about after using up my credits should I continue my plan here or not.

Could you let me know what is your product team's reply and solution about this?

Or at least help me get my credit return?

Bests,

Elly

Hi Daniel,

Please Contact Customer Care for further queries.

Regards,

Sheena

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Re: Accidentally licensing unwanted images

New Here ,
Mar 09, 2018

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Hi, Twaritar,

I just starting using Adobe stock for 2 days now I have accidentally downloaded two vectors now, and this post was in 2017 and I have seen many other users complained about the issue, and now it's 2018, this problem still not solved, which makes me think about after using up my credits should I continue my plan here or not.

Could you let me know what is your product team's reply and solution about this?

Or at least help me get my credit return?

Bests,

Elly

Hi Daniel,

Please Contact Customer Care for further queries.

Regards,

Sheena

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166

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Mar 09, 2018 0
Adobe Employee ,
Mar 09, 2018

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Branching into a new discussion,

Hi Daniel,

We are extremely sorry for the inconvenience. I can understand that the issue of accidental licensing is not yet resolved but the Stock team is working on the UI enhancement and the changes will be reflected on the website once it is in progress.

Meanwhile, can you please share the file IDs which you have accidentally licensed, so that I can assist you further?

Regards

Twarita

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Mar 09, 2018 1
Adobe Employee ,
Mar 23, 2018

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Hi Daniel,

Please Contact Customer Care for further queries.

Regards,

Sheena

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Mar 23, 2018 0
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