Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

New Here ,
Mar 19, 2018

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Hi. I bought the jpg version of an illustration and need the vector. Image #5053935

Thanks.

Mary Ann

Branching into a new discussion

Hi Mary,

I understand you downloaded the image# 5053935 under the impression of it being a vector file although it was a jpeg file.

You can refine your search using the filter options as shown in the screenshot below:

Also, you can cross check the file type before downloading the file as highlighted in the screenshot below:

As for this jpeg image that you've downloaded, I am adding 1 license to your account as a goodwill gesture so that you can use it for a different asset.

Let me know if that helps!

Regards,

Sheena

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Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

New Here ,
Mar 19, 2018

Copy link to clipboard

Copied

Hi. I bought the jpg version of an illustration and need the vector. Image #5053935

Thanks.

Mary Ann

Branching into a new discussion

Hi Mary,

I understand you downloaded the image# 5053935 under the impression of it being a vector file although it was a jpeg file.

You can refine your search using the filter options as shown in the screenshot below:

Also, you can cross check the file type before downloading the file as highlighted in the screenshot below:

As for this jpeg image that you've downloaded, I am adding 1 license to your account as a goodwill gesture so that you can use it for a different asset.

Let me know if that helps!

Regards,

Sheena

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 19, 2018 0
Adobe Employee ,
Mar 20, 2018

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Branching into a new discussion

Hi Mary,

I understand you downloaded the image# 5053935 under the impression of it being a vector file although it was a jpeg file.

You can refine your search using the filter options as shown in the screenshot below:

Also, you can cross check the file type before downloading the file as highlighted in the screenshot below:

As for this jpeg image that you've downloaded, I am adding 1 license to your account as a goodwill gesture so that you can use it for a different asset.

Let me know if that helps!

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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