Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

New Here ,
Mar 19, 2018 Mar 19, 2018

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Hi. I bought the jpg version of an illustration and need the vector. Image #5053935

Thanks.

Mary Ann

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Adobe Employee , Mar 20, 2018 Mar 20, 2018
Branching into a new discussionHi Mary,I understand you downloaded the image# 5053935 under the impression of it being a vector file although it was a jpeg file.You can refine your search using the filter options as shown in the screenshot below:Also, you can cross check the file type before downloading the file as highlighted in the screenshot below:As for this jpeg image that you've downloaded, I am adding 1 license to your account as a goodwill gesture so that you can use it for a different a...

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Adobe Employee ,
Mar 20, 2018 Mar 20, 2018

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Branching into a new discussion

Hi Mary,

I understand you downloaded the image# 5053935 under the impression of it being a vector file although it was a jpeg file.

You can refine your search using the filter options as shown in the screenshot below:

Also, you can cross check the file type before downloading the file as highlighted in the screenshot below:

As for this jpeg image that you've downloaded, I am adding 1 license to your account as a goodwill gesture so that you can use it for a different asset.

Let me know if that helps!

Regards,

Sheena

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