Re: Adobe Customer Service Complaint

New Here ,
Jan 29, 2018

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I love the product - hate the customer service.

If I had an alternative I would end my subscription.

And I only had a few simple questions about adding a VAT Number and being able to view my account in English.

Could not get a response tghen could not get an answer.

Must be the worst in the world - and it seems to have held this title for years and years.

I like your initiative.

Hi Peter,

You may also Contact Customer Care for more details.

Regards,

Sheena

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Re: Adobe Customer Service Complaint

New Here ,
Jan 29, 2018

Copy link to clipboard

Copied

I love the product - hate the customer service.

If I had an alternative I would end my subscription.

And I only had a few simple questions about adding a VAT Number and being able to view my account in English.

Could not get a response tghen could not get an answer.

Must be the worst in the world - and it seems to have held this title for years and years.

I like your initiative.

Hi Peter,

You may also Contact Customer Care for more details.

Regards,

Sheena

Views

83

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 29, 2018 0
Adobe Employee ,
Jan 29, 2018

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Branching into a new discussion

Hi Peter,

I apologize for the poor customer service that you've been through.

Would you mind sharing the details about your issue so that we can help you better?

Or else if you have a case reference number for your interaction with support we would be able to help you escalate the concern for a speedy resolution.

Regards,

Sheena

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Jan 29, 2018 1
Adobe Employee ,
Feb 08, 2018

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Hi Peter,

You may also Contact Customer Care for more details.

Regards,

Sheena

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Feb 08, 2018 1
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