Re: Adobe Customer Service Complaint

Mar 09, 2018

Copy link to clipboard

Copied

I have!  I would!  This is the WORST customer service I have ever encountered.  The wait times are absurd, and then, if you can't fix the problem, to go through that again every time you try to call or chat - crazy.

It seems if you have a monthly account,they treat you a lot better, with absolutely no regard for customers who spend thousands of dollars on their products, but not for creative cloud subscriptions.  At least when you choose the option that asks if you have a monthly subscription, they give you a wait time and an option for a callback.  Not if you don't choose that option.

They should absolutely be sued.

Hi Carolyn,

Please feel free to update this thread for the feedback.

Regards,

Sheena

Views

114

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Re: Adobe Customer Service Complaint

Mar 09, 2018

Copy link to clipboard

Copied

I have!  I would!  This is the WORST customer service I have ever encountered.  The wait times are absurd, and then, if you can't fix the problem, to go through that again every time you try to call or chat - crazy.

It seems if you have a monthly account,they treat you a lot better, with absolutely no regard for customers who spend thousands of dollars on their products, but not for creative cloud subscriptions.  At least when you choose the option that asks if you have a monthly subscription, they give you a wait time and an option for a callback.  Not if you don't choose that option.

They should absolutely be sued.

Hi Carolyn,

Please feel free to update this thread for the feedback.

Regards,

Sheena

Views

115

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 09, 2018 0
Adobe Employee ,
Mar 09, 2018

Copy link to clipboard

Copied

Branching to a new discussion,

Hi Carolyn,

We apologize for the poor experience. Can you please elaborate on your issue so that we can further assist you?

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 09, 2018 1
Adobe Employee ,
Mar 23, 2018

Copy link to clipboard

Copied

Hi Carolyn,

Please feel free to update this thread for the feedback.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 23, 2018 0
Resources
Buy Adobe Stock
Getting Started