Re: Adobe Stock Acount has Dissapeared

New Here ,
Nov 11, 2018

Copy link to clipboard

Copied

Hi, I have the same problem, I tried a thousand times to make the transition from personal to team but without finding my over 400 credits ... I had always found good with Adobe, I am also holder of a full license of the programs.

I am dissatisfied with your service!

Salve, io ho lo stesso problema, ho provato mille volte a fare il passaggio da personale a team ma senza ritrovare i miei oltre 400 accrediti... Mi ero sempre trovato bene con Adobe, io sto anche titolare di una licenza completa dei programmi.

son avvero insoddisfatto del vostro servizio!

Hello A.M.,

Using the Adobe ID that you are using on the forums I was able to look up your account. I see that a year ago a large number of licenses were applied to your team account. These licenses expired after a year on Nov. 9th.

EBQ

Views

52

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Re: Adobe Stock Acount has Dissapeared

New Here ,
Nov 11, 2018

Copy link to clipboard

Copied

Hi, I have the same problem, I tried a thousand times to make the transition from personal to team but without finding my over 400 credits ... I had always found good with Adobe, I am also holder of a full license of the programs.

I am dissatisfied with your service!

Salve, io ho lo stesso problema, ho provato mille volte a fare il passaggio da personale a team ma senza ritrovare i miei oltre 400 accrediti... Mi ero sempre trovato bene con Adobe, io sto anche titolare di una licenza completa dei programmi.

son avvero insoddisfatto del vostro servizio!

Hello A.M.,

Using the Adobe ID that you are using on the forums I was able to look up your account. I see that a year ago a large number of licenses were applied to your team account. These licenses expired after a year on Nov. 9th.

EBQ

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 11, 2018 0
Adobe Employee ,
Nov 12, 2018

Copy link to clipboard

Copied

Branching to a new discussion,

Hi Alessandro,

Sorry to hear that you are facing issues with Adobe Stock services.

Would you mind clearing your browser history and signing into Adobe Stock once again? Click on menu under your avatar.

You will see "Personal" and the name of your team. Click the team name and you will see the available licenses associated with your team subscription. If you do not see the team name or if you do not see your available licenses when switching to your team's account, please share a screenshot so that we can further assist you.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 12, 2018 0
Adobe Employee ,
Nov 12, 2018

Copy link to clipboard

Copied

Hello A.M.,

Using the Adobe ID that you are using on the forums I was able to look up your account. I see that a year ago a large number of licenses were applied to your team account. These licenses expired after a year on Nov. 9th.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 12, 2018 0
Resources
Buy Adobe Stock
Getting Started