Re: Adobe Stock .ai Image with transparent background in photoshop

New Here ,
Feb 02, 2019

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Please help. I just bought 163671349 opened it in Illustrator to remove the blocked background, but there are no layers. The sublayer even says 'image'. Thank you very much! 

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Adobe Employee , Feb 11, 2019
twaritar3263062 Adobe Employee , Feb 11, 2019
Branching to a new discussion,Hi Maaike,Sorry to hear that you are facing issues with an Adobe Stock file.I have downloaded and opened the file in Illustrator and did not encounter an issue as mentioned above. I can view all the layers associated with the asset as shown in the screenshot below:Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Feb 11, 2019

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Branching to a new discussion,

Hi Maaike,

Sorry to hear that you are facing issues with an Adobe Stock file.

I have downloaded and opened the file in Illustrator and did not encounter an issue as mentioned above. I can view all the layers associated with the asset as shown in the screenshot below:

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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