Re: Adobe Stock .ai Image with transparent background in photoshop

Community Beginner ,
Sep 20, 2018

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I am also having this issue. Why would anyone have an image without layers? This is the second purchase that I cant use. I dont realize it until I open it in AI or PS.

Jayne,

Please check your private message for more details.

Regards,

Twarita

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Re: Adobe Stock .ai Image with transparent background in photoshop

Community Beginner ,
Sep 20, 2018

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I am also having this issue. Why would anyone have an image without layers? This is the second purchase that I cant use. I dont realize it until I open it in AI or PS.

Jayne,

Please check your private message for more details.

Regards,

Twarita

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Sep 20, 2018 2
Adobe Employee ,
Sep 20, 2018

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Branching to a new discussion,

Hi Jayne,

Sorry for the trouble you have been facing. Would you mind sharing the file ID which you are referring to?

Regards

Twarita

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Sep 20, 2018 0
Community Beginner ,
Sep 20, 2018

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File #24017945

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Sep 20, 2018 0
Adobe Employee ,
Sep 20, 2018

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Jayne,

I have checked the file(24017945) at my end and noticed that it is a JPEG file.

The JPEG format does not support layers. When you save a layered file as a JPEG it saves as a flattened copy - but the content of the layers will be baked in.

If you want a file with layers, I would suggest you to download a vector/AI file from Adobe Stock website.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Sep 20, 2018 0
Community Beginner ,
Sep 21, 2018

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My mistake – can I get a refund for this item?

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Sep 21, 2018 0
Adobe Employee ,
Sep 21, 2018

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Jayne,

Please check your private message for more details.

Regards,

Twarita

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Sep 21, 2018 0
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